Sales & Customer Relationships :  Customer Service

Customer service is often a primary focus of every organization, regardless of whether the organization's focus is on delivering products for shareholder profit or services in misson-focused non-profits. Often, small and mid-sized non-profits need to rely on volunteers to help deliver services, which makes customer service "standards"...

The way you treat your customers will determine if your business is successful or not. If you ship orders late, cannot answer questions about your product, are rude or condescending or you can not update your website regularly, customers will tell their friends and others to avoid your business. But there are ways to make sure your customers are treated...

Over a lively lunch discussion with Vern Mallinen, the Circulation/Marketing Director of the Denver Post, we talked about the level of service in today's workplace. He wanted to know "when did it all change?" "Weren't you, "he asked me, "brought up to say please, thank you and you're welcome?" "Didn't your mother and...

If you've reached the point of exhaustion trying to keep up with answering the mountain of emails that threatens to bury you alive every single day, you're ready to learn about autoresponders.The bad news is that people expect prompt replies to their email inquiries. However, unless you can figure out how to work continual twenty-four hour shifts...

I am sure that you have experienced less than satisfactory customer service at least once in your day. But I don't think that you ever expected to hear about a solution to such problems. Now-a-days, more and more people are starting up their own businesses instead of working for someone else. Support those Mom-and-Pop shops with your business! Not...

In addition to offering you more profit, CD’s give customers that like to “touch and feel” an otherwise intangible product more peace of mind and confidence that their purchase is actually for something of value to them. Providing CD’s also helps reduce technical support for people that lose their "download", all the...

Having a robust Internet marketing strategy certainly helps, but it does not necessarily guarantee the success of your online initiatives because what plays an equally important role is the effectiveness of your customer support services.Since the thing that will ultimately decide the fate of your online business is the level of faith entrusted upon...

Think your customers are satisfied? They very well may be. Unfortunately, customer satisfaction doesn’t always lead to customer loyalty. These days, even if your customers are completely satisfied with your product or service, 40% of them will leave you and start doing business with your competition. On the surface, 40% may not seem like that...

There are three things you don’t know about handling complaints. Customer usually want less than you think. Customers who have never had a problem are not as loyal as customer who have had a problem that was successfully resolved. Customers who take the time to complain want to make things better. The cheapest way...and best way, to resolve customer...

An individual without information cannot take responsibility; an individual who is given information cannot help but take responsibility. Jan Carlzon, CEO, Scandinavian Airlines. At sixteen, I got my first "real" summer job. Was I ever hot stuff! Hired as a waitress for a hotel resort, the job required me to live 150 miles away from my parents...