Poor customer service explodes in the online world.....</h1> <article> <h1>Poor customer service explodes in the online world.....</h1> <p>Julie Smith — Tue, 19 Aug 2008 18:41:05 GMT</p> <p>Thought this was interesting.</p> <p>This video about a Comcast technician falling asleep while on hold to Comcast was viewed by over 1 million people: <a href="http://www.youtube.com/watch?v=CvVp7b5gzqU">http://www.youtube.com/watch?v=CvVp7b5gzqU</a> </p> <p>And this one was shown on Fox News: <a href="http://www.youtube.com/watch?v=6kQRFB-8cEs&NR=1">http://www.youtube.com/watch?v=6kQRFB-8cEs&NR=1</a></p> <p>An example of how one disgruntled customer can impact the image of a company with millions of potential prospects.</p> <p>Apparently Comcast has set up teams of employees who are encouraged to click around social networks or online forums looking for unhappy customers. An interesting response to a problem that seems more systemic to me. </p> <p> </p><div style="clear:both;"></div> </article> <article> <h1>Do you offer online customer service via e-mail?</h1> <p>Nit Sujatanond — Tue, 07 Apr 2009 20:37:37 GMT</p> <p>According to a study* of small businesses in the U.S., 60% of small businesses already offer online customer service via e-mail, and that percentage is expected to grow in upcoming years. Are you included in these statistics?</p> <p> </p> <p>*The Small Business Success Index, an ongoing measurement of the overall health of U.S. small businesses, was commissioned by Network Solutions, LLC and the University of Maryland's Robert H. Smith School of Business. To take the survey yourself, click<a target="_blank" href="http://cli.gs/vVyDu3"> here</a>. </p><p align="center">[Please visit the site to access the poll]</p><div style="clear:both;"></div> </article> </main></body></html>