Thought this was interesting.
This video about a Comcast technician falling asleep while on hold to Comcast was viewed by over 1 million people: http://www.youtube.com/watch?v=CvVp7b5gzqU
And this one was shown on Fox News: http://www.youtube.com/watch?v=6kQRFB-8cEs&NR=1
An example of how one disgruntled customer can impact the image of a company with millions of potential prospects.
Apparently Comcast has set up teams of employees who are encouraged to click around social networks or online forums looking for unhappy customers. An interesting response to a problem that seems more systemic to me.
Wow! I've had horrible experiences with my service provider, but never that bad. It will be difficult for Comcast to fix its reputation. However, the company is lucky that because of the industry it is in, it will be able to hold onto unsatisfied customers.
When we had direct tv, they had contractors come out and it was like the right hand was working without knowing what the left hand was doing. We would tell direct tv what we needed, they would send out these contractors who half the time wouldnt have the parts they needed. It happened twice...very frustrating. It was pretty bad and they barely looked like they knew what they were doing.
That was just the contractors, the customer service was awful. They charged us several times for things we didnt order; just completely unable to do anything right. We eventually cancelled and moved to AT&T U-verse and have been happy ever since.
Life is change. Growth is optional. Choose wisely.
Yup - direct tv sucks. Big time. But as we choose to live in the boondoggles, we have few choices. That's the problem - they have so little competition.... sigh.
We choose to live in a place where we see black bears wandering around on the road. We sip our coffee on the porch in the morning and watch horses, dogs, deer, foxes and ground hogs, and the occasional black bear. I've tried living in suburbia and hated it - a place where they cut down trees and name streets after them. I lived in London for 15 years and it was waayy better than American suburbia, but nowhere near the boondoggles.
So I guess I'm OK with no choice except direc tv......on balance.