According to a study* of small businesses in the U.S., 60% of small businesses already offer online customer service via e-mail, and that percentage is expected to grow in upcoming years. Are you included in these statistics?
*The Small Business Success Index, an ongoing measurement of the overall
health of U.S. small businesses, was commissioned by Network Solutions,
LLC and the University of Maryland's Robert H. Smith School of
Business. To take the survey yourself, click here.
Do you use online customer service via email?
Yes, I currently offer online customer service via email. (100%)
No, but I plan to offer online customer service via email in the near future. (0%)
No and I have no plans to offer online customer service via email. (0%)