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Sales & Customer Relationships :  Customer Satisfaction & Loyalty

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Creating a Positive Customer Experience

Providing a Positive Customer Experience Online to Promote Loyalty As the adage goes, keeping a current customer is easier than acquiring a new one. Depending on your industry, customer satisfaction and its correlation to your bottom line vary a bit. However, every company relies on customer satisfaction, to some degree. Ways the customer experience...
Most Recent Response: Tue, Aug 31 2010 3:10 PM
6 Comments
by  MySolutionSpot Editor
on  Wed, Sep 9 2009

How Providing A Customer Support Forum Can Boost Online...

In today’s age, nearly every consumer is doing something online. Researching, reporting, and buying are probably some of three of the most common things. But one thing companies can’t quantify that potential consumers are doing online is passing judgment. And the way consumers go about passing judgments about companies is something that...
Most Recent Response: Thu, Aug 26 2010 4:56 AM
2 Comments
by  Jonathan Bentz
on  Tue, Oct 27 2009

Using Twitter to Improve the Customer Experience

Building Customer Loyalty: Using Twitter® to Improve the Customer Experience A lot of fuss is being made in the media about Twitter (www.twitter.com), the microblogging service and social networking tool whose name stands for Typing What I’m Thinking to Everyone Reading. The truth of the matter is that tools like Twitter are not just a passing...
Most Recent Response: Sun, Jul 25 2010 9:13 AM
2 Comments
by  MySolutionSpot Editor
on  Wed, Sep 9 2009

Keeping Customers During Tough Economic Times

Businesses are getting hit from many directions. Expenses are climbing and revenue is shrinking. Typically a business may have to deal with only one issue, but now they are dealing with several. In addition, they are being forced to cut human resources and put more demands on retained staff. There doesn’t seem to be a difference between large...
Most Recent Response: Tue, Apr 21 2009 3:22 PM
0 Comments
by  Terri Schepps
on  Tue, Apr 21 2009

Building Loyalty in Trying Times

It is hard to build customer loyalty during a recession because your customers are holding on to their hard earned money. But now is a great time to strengthen your customer loyalty. You do not need a high priced marketing campaign. Just remember to go back to the basics - customer service. Customer service is the distinguishing factor during this economic...
Most Recent Response: Thu, Jan 22 2009 1:19 PM
0 Comments
by  jen mercer
on  Thu, Jan 22 2009

TRUST: Your Most Vital Product

Whatever product or service you offer on your site - or even if your site is purely informational - its most important aspect may well be the trust it creates for your visitors. Visitors to your Web site arrive with certain expectations, every one of them related to trust. In other words, your visitors bring the same expectations to your site that you...
Most Recent Response: Mon, Dec 8 2008 1:41 PM
0 Comments
by  MySolutionSpot Editor
on  Mon, Dec 8 2008

Customers for Life

It seemed not too long ago that making a customer for life was not too difficult in the real estate business as long as you stayed in touch with as little as two contacts a year. A small note or card annually and a telephone call once in a while. Those traditional relationships are changing. Why? The Internet, of course. You can still make customers...
Most Recent Response: Fri, Jul 11 2008 11:39 PM
0 Comments
by  MySolutionSpot Editor
on  Fri, Jul 11 2008
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