On the subject of customer loyalty - I just had a great experience with Verizon Wireless</h1> <article> <h1>On the subject of customer loyalty - I just had a great experience with Verizon Wireless</h1> <p>Sian Simon — Sat, 19 Jul 2008 02:52:37 GMT</p> <p>I am not in any way affiliated with Verizon Wireless, but I have been a customer for a long time and their service I have found to be great. Wanted to share what I think is exceptional service!</p> <p>Having tried and left Sprint and Nextel (when they weren't together) several years ago, I always had horrible customer service experiences with them. I was on hold for hours and got passed around to 73 different people all of whom had different and generally wrong information.</p> <p>Sooo...I switched to Verizon many years ago. </p> <p>I hate to admit it but I just dropped my PDA into the toilet this week. Literally. Luckily it was on the way in, not out, or it might still be there It was still kinda working but making mouselike complaints for a couple of days, and then the battery started dying after about 4 hours. I guess the mouselike noises were draining the battery?</p> <p>On Wednesday, I trundled down to the little VZ store where I bought it, but we live in a small town, so we only have a dealer and not an actual real VZ store. So even though I bought my phone there, they couldn't replace it. The good thing was that they were able to test it and tell me that the eau de toillette wasn't the reason for it not working - in fact it would have died anway. So the lady gave me the number to call the VZW "Warranty Dept" and I went home in trepidation of calling. Having never, in 10 or years or so, actually had to call VZW, and remembering spending several days on hold for Sprint......I wasn't looking forward to it.</p> <p>BUT - oh joy, I called the number and got a very nice guy who answered on the second ring, listened to my whole story and politely explained that he was only the "voice services guy" and b/c I have a PDA, he would have to transfer me to the data services guy. I'm thinking "oh my, here we go again", but lo and behold, Chris, the data services guy is almost instantly connected, and he and "George" I think that was the other guy's name have already chatted, or something, so Chris knows the deal. I didn't have to re-explain anything, Chris aplogizes that we are just too late to get my new PDA shipped out tonight but he will get it Fedexed tomorrow.</p> <p>So new PDA shows up today, the other one hadn't quite yet died but was making small sad bleating noises at this point, like an undernourished sheep. The PDA came with a nice little brochure about how to convert my address book, email etc, and set up my new phone. Except it didn't work. So I called the number on the brochure and another lovely lady answered in, oooh, about one ring and spent the next hour and a half walking me though a zillion downloads that I would never have figured out myself because I wanted to synch this and that from Microsoft, HP and all this other stuff. I had never been able to make my last PDA work quite right because of all these compatibility issues, but never even thought to call Verizon. I assumed they would know squat about my laptop, ISP, Microsoft etc. </p> <p>The lady also went on to help me set up all these different things on my PDA in a very nice way. Never upsold me anything, just wanted to make sure I got all the benefits from my service. As we were waiting to download things we also had several long philosophical discussions about children and dogs.</p> <p>I have to say that this experience will make me a diehard VZW customer. Even though things didn't work like the brochure they sent, the pleasure of learning new tricks and tips, and having new skills at the end of it was worth the hour on the phone.</p> <p>And I'm praising an ex- monopoly cellphone company? Who me? Go figure!</p> <p>Anyway wanted to share.</p><div style="clear:both;"></div> </article> </main></body></html>